One Founder Told Me He Wanted to Overpay His Employees. So We Invested. | Hunter Walk:
“Ultimately whether it’s through regulation or competition I don’t think optimizing for just the lowest possible labor cost at the expense of service and expertise is sustainable for many of these marketplaces or on-demand services. My guess is the first place it shows up is in the app store ratings and NPS scores of those companies who grind workers up, weak economy or strong.”
*Delivering exceptional value drives success. A higher (labor) cost can provide higher value so that there is no negative bottom line impact for the supplier.